Support
We answer questions about Sorrelmark itself. For anything to do with your Clover device, your Clover account, payments or hardware, Clover's own support team is the right place — they own that side.
Contact us
Email: support@sorrelmark.com
Support line: +1 (850) 733-6375
Mon–Fri, 9:00–5:00 CT · text preferred
We reply on business days, usually within one business day.
When you write, the store's Clover merchant ID helps a lot — it tells us which install you're on without a round trip.
Frequently asked questions
Does Sorrelmark change anything in my Clover data?
No. It reads your Clover data and keeps its own history of it. It never edits your items, your orders or your stock — Clover remains the master record.
What does it read from my Clover account?
Your inventory items, your orders and their line items, your payment records, your employee identifiers, and your store profile — read-only, and only for the store that installs it. The details are in our Privacy Policy.
Does it see my customers' payment details?
No. Sorrelmark never receives card numbers or customer payment details — Clover handles payments. We don't request customer records at all.
Why does a comparison say "no last year to compare with"?
Because it would be inventing a number if it said otherwise. A target or a year-over-year figure needs a real prior period. Until your store has that history recorded — or until older data is brought in — Sorrelmark says so on the card instead of printing a percentage that means nothing.
Does it work on my Clover station?
Sorrelmark runs in the browser today, on a computer or a tablet alongside your Clover station. Our on-POS version is in development; when it ships it installs on Gen 2 Clover devices.
How am I billed?
Through Clover's own App Market billing, on your Clover account — never separately, and never on this website. Your subscription, any free trial, and any refund are handled by Clover's billing system.
How do I stop, or get my data deleted?
Uninstall the app from your Clover dashboard and the subscription stops. If you'd like the history Sorrelmark recorded for your store deleted as well, email us and we'll remove it — see the Privacy Policy for how that works.
Something looks wrong in the numbers.
Email us with the item (its name or SKU) and roughly when it happened. Most apparent discrepancies are a comparison with a period your store has no data for yet — we'll walk through it with you.
Sorrelmark is operated by Code Possum. See our Terms of Service and Privacy Policy.